Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn / unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at:
📧 vselly88@gmail.com
📞 +1 647 854 4810
Returns must be sent to the following address:
184 Arlington, 22204, Virginia, USA
If your return is accepted, we’ll send you a return shipping label, along with detailed instructions on how and where to send your package.
Items sent back without requesting a return first will not be accepted.
You can always contact us for any return-related questions at:
📧 vselly88@gmail.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized orders
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Personal care items (beauty products)
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Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have.
Once the return is approved, you may purchase the new item separately.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be in the same unused condition with tags and original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the refund approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note: Your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at:
📧 vselly88@gmail.com